Overview
Our refund and returns policy lasts 24 hours. If 24 hours have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Some perishable goods cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- When the order is wrongly placed by the customer.
- When customer wants to return back the product in the intact condition without receiving it after dispatch.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 24 hours after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your requested method, credit card, or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at utopiangateway@gmail.com
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at utopiangateway@gmail.com with your request.
Shipping Returns
- We will ship out your order within 3 to 5 business days in order to ensure that it reaches its destination within 5 to 7 business days.
- The transit time of 3 days is only an estimate and we are not liable for delays by our shipping partner.
- Currently, we ship to all major cities and towns in India.
- If the product you ordered is damaged during shipping, we will replace it at no charge to you.
- For International orders, Extra shipping charges will be applicable as per cost. Such orders may also take longer to deliver.
- Vendors will be responsible for shipping their products in a limited time period.
To return your product, you should mail your product to the official address: Utopian Gateway, Street-11, Shivaji Park, Gurugram-122001, Haryana, India.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund twice the original amount.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at utopiangateway@gmail.com for questions related to refunds and returns.
